Company : Somnoware
Designation : Product Support Engineer
Location : Trivandrum
- Engineering Graduate
- Knowledge of office tools such as Excel/Word/PowerPoint
- Should have excellent communication (written and spoken) skills
- Should have strong customer service skills
- Should be multi-tasking and time management skills.
- Should possess strong willingness to learn
- Should be open to work in 24x7 rotational shifts
- Should not be pursuing any regular course/educational program which may conflict with the work timings.
- Technical troubleshooting and problem resolution to customer queries over phone/email/chat.
- Handle customer enquiries in a courteous and professional manner
- Prepare complete and accurate documentation about the interaction and update customer records.
Somnoware is transforming sleep health management by accelerating diagnostics and increasing therapy adherence. It automates sleep testing processes, provides actionable data and predictive insights to physicians, and drives patient engagement. The company's customer base includes leading health systems, independent sleep centers, and sleep services companies.