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Product/Customer Support Engineer in Armia Systems

Last date of application : 31-03-2016 10:00 am

Company Name  :   Armia Systems Inc

Job Title  :   Product/Customer Support Engineer

Qualification  :   Any Degree

Experience  :   0-6 months

The major areas of responsibilities are included but not limited to :
* Responsibilities include preparation of sales reports, installation of web based applications, etc.
* Take ownership of customer issues reported and see problems through to resolution
* Research, diagnose, troubleshoot and identify solutions to resolve customer issues
* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Provide prompt and accurate feedback to customers
* Prepare accurate and timely reports and participation in providing training to customers as required
* Document knowledge in the form of knowledge base tech notes and articles
* Sound awareness of technical aspects of websites and web based issues.
* Excellent communication oral and written communication is a must.
* Knowledge in PHP is a must

Job Location : Cochin, Infopark

Salary  :  As per industry standards

Interested candidates apply online.


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