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Support Engineer - Monitoring Services in SCSOFT Technologies

Last date of application : 31-08-2017 10:00 pm

 Job Title :Support Engineer - Monitoring Services

 
Experience : 0 To 1
 
Job Description :
24x7 monitoring service for clients as well as for Nocme Alerting & call support for client’s IT devices and their monitoring tools
 
Coordinate with the clients, internal team and the vendors
 
Work according to the ITIL incident management process
 
Perform monthly maintenance activities of the IT devices & Monitoring tools
 
Ability to operate effectively in a team environment with both technical and non-technical team members
 
Ability to work in a self-directed manner and demonstrate initiative
 
Ability to demonstrate strong analytical, Problem Solving and multi-tasking skills
 
Good communication (both verbal and written) skills through Email/Skype/Phone
 
Ability to handle pressure and support multiple clients simultaneously
 
Should be able to build his/her technical skills in IT infrastructure domain within 6-12 months
 
Should be able to support and follow as per Standard Operating Procedures agreed with the respective clients
 
Basic knowledge on operating system and monitoring tools
 
No of Vacancies :2
 
Qualification :Graduation with CCNA/CCNP
 
Job Location : Trivandrum
 
Salary : Best in Industry Standards
 

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