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Technical Support Analyst in WebMobi Network Solutions

Last date of application : 24-02-2016 10:00 am

Company Name  :  Webmobi

Designation 1 : Technical Support Analyst

Qualification & Requirements :
* Any Degree
* MCSE/MCIT, MCSA Qualified
* Able to multitask including VOIP desk support and billing solutions.
* Language Proficiency in English and Hindi (Fluent enough to manage clients of Indian origin)

Work Shift : (UK Time - 9am to 6 pm) ie (2pm-11pm IST)

Training : Will be undertaken

Job Description :
We are seeking to appoint a knowledgeable, flexible and enthusiastic full-time IT Support Technician.
Candidate should have proven experience and good interpersonal skills. Responsibilities include but are not limited to receiving and responding to requests for technical assistance with hardware and software.

Technical Skills :

• Thorough knowledge of Windows 7, Windows 8
• Experience in supporting Microsoft Office 2010 (including Outlook) Internet Explorer and knowledge of other Microsoft applications and products. Preferably MCSE qualified
• Knowledge and demonstrated use of Symantec Ghost, Symantec Endpoint Protection.
• Experience of laptop, desktop and printer hardware fundamentals.
• Knowledge of supporting Mobile Device and tablets across multiple Platforms
• Knowledge of supporting Apple Macs including MacBooks. Experience of networking and connectivity troubleshooting.  Knowledge of video conferencing devices. (Preferable)
• Experience of using full disk encryption. Knowledge of Corporate communication and messaging tools such as Microsoft Lync

Designation 2 : Sales Analyst

Qualification  :  Any Degree

Job Description :
* Sales of live streaming solution to mass media & entertainment companies and other related industry
* Strategic partnership management skills
* Familiar with affiliate and reseller programs
* Dealing and interacting with top level management & teleco’s
* Build new sales & marketing approach
* Coordinating with finance & legal team for contracts & billing
* Taking care of sales enquires
* Follow up’s of sales call & customer satisfaction reports & survey
* Learning technology & assisting the clients with pre sales technical query
* Client-facing Presentation Skills
* Basic knowledge of CRM

Designation 3 :  Business Development Officer

Qualification  :  Any Degree

Job profile:
Looking for contract opportunities for Point of Sale and IT services.
* Very good speaking writing skill in English.
* Willing to work at night shifts.

Work Location  :  Kochi

Salary  :  As per industry standards

Interested candidates apply online.



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