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Alamy Images India,Technopark,Trivandrum Requires Trainee-IT Services

Last date of application : 23-01-2014 6:00 am

Qualification:Any Degree holder with Microsoft certifications (MCITP/MCTS/MCSA/MCSE)
Any BTech, BE candidate who have completed the above certified course but not certified
Excellent communication skills
2012 batch
Excellent written and verbal communication skills in English.

Experience :  0 - 1 years

Job Description:
Work with ITSD Team Leader to achieve the following:
Supporting problems over the phone, email and chat by following ITIL processes
Responsible for logging and allocation of the calls
Update the call status to Team Leader and Users by following the SLA
Basic system administration
Effective communication across the teams and users
Deal with client enquiries promptly, efficiently and courteously
Proactive monitoring and managing of network, bandwidth and servers using Network monitoring applications
Prepare daily/weekly/monthly/annual reports as and when required from the call logging system
Coordination and conduct review meetings
Ability to prioritize own work load
Make recommendations to Team Lead regarding process improvements
Contribute to overall performance of the team for meeting the SLA.

Work Location :    Thiruvananthapuram

Salary :1.0 - 1.4 L PA

Interested Candidates apply online

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