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Trainee-IT Services in Alamy Images India

Last date of application : 04-07-2015 6:00 pm

Job Title: Trainee-IT Services

Qualification: Any BTech/ B.E degree holder with Microsoft certifications (MCITP, MCTS)

Experience :
0  To  1

Job Description :

Supporting problems over the phone, email and chat by following ITIL processes
Responsible for logging and allocation of the calls
Update the call status to Team Leader and Users by following the SLA
Basic system administration
Effective communication across the teams and users
Deal with client enquiries promptly, efficiently and courteously
Proactive monitoring and managing of network, bandwidth and servers using Network monitoring applications
Prepare daily/weekly/monthly/annual reports as and when required from the call logging system
Coordinate and conduct review meetings
Ability to prioritize own work load
Make recommendations to Team Lead regarding process improvements
Contribute to overall performance of the team for meeting the SLA

Skills required:

Thorough knowledge in desktop, server operating system & networking
Candidate who have successfully passed out in 2013/14
Should be able to comfortably converse & write in English

Job Location :
Technopark Trivandrum

Salary : 
   Best in industry

Interested candidates apply online

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