Job Title : Wireless Network Support Engineer

Qulification: Any Degree

Experience: Experience: 2-3 Years or more

Responsibilities and Duties:

• Working with customers/employees to identify computer problems and advising on the solution
• Provide telephone, email, remote and on-site support for internal and external requirements
• Logging and keeping records of customer queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents providing customers/employees with the information to fix problems
• Working with field engineers to resolve customers issues when required
• Working with developers to test and implement system patches
• Testing and fixing faulty equipment
• Assisting in the design, creation and running of production and development environments (based on Linux)
• Configuring and maintaining internal network and hardware
• Utilising existing tools or writing scripts to automate tasks
• Creating and maintaining documentation for all systems
• Support and maintain server/desktop infrastructure
• Documenting in appropriate systems client support issues and actions, providing a detailed description(s) as well as troubleshooting steps and resolution
• Installation, configuration, troubleshooting and upgrading of servers, workstations

Technical Requirements:

• At least 1 year experience in a WiFi environment
• Experience in configuring and troubleshooting wireless controllers and access points such as Cisco, Ruckus, Meraki etc
• SQL experience, MySQL, report writing
• Networking - DHCP, DNS, IP/TCP, VLANs and Switching Routers,
• WiFi Hardware (Access Points and Controllers)
• Good working knowledge of Mobile OS platforms - iOS, Android
• Linux Systems Administration experience
• Maintaining and supporting AWS infrastructure, including Elastic Beanstalk, Route 53, ELB, SES
• Cloud Services Administration
• Experience in the Amazon EC2 environment including the setup of load-balanced instances and RDS systems
• Experience of deploying virtual machines under VMWare
• Systems and process experience
• Up-to-date technical knowledge
• An in depth understanding of the software and equipment your customers are using
• An understanding of the role of Service Level Agreements (SLA's) within an IT environment
  

Essential Skills:

• Strong communicator
• Self-motivated and an enthusiastic team player
• Administration and organisation skills
• Excellent customer care skills
• Ability to deal with difficult callers
• Accuracy and attention to detail
• An ability to work under pressure and to deadlines
• Logical thinker
• Analytical and problem solving skills
• Good accurate records keeping

The package: Best in the industry, negotiable dependent on qualifications and experience. On top of this we have a generous benefits package.

Interested candidates apply online