Company  : CCS Technologies

Designation: Associate System Engineer

Location    :   Kottayam

Requirements: 

• 1 to 2 years of experience with a strong knowledge of Desktop, Laptop, Hardware and Troubleshooting support.

• Knowledge of End User Support, Operating Systems, Hardware, Desktop and Laptop Hardware configurations and Networking knowledge of routing, switching, and basic firewall knowledge. OEM product knowledge.

• Exhibit excellent troubleshooting skills to efficiently diagnose and resolve technical issues.

• Prioritization & SLA Support - Responsible for prioritizing and providing SLA support to end users at the deployed location, encompassing troubleshooting and maintenance of laptops, desktops, and network devices, and offering OS support.

• Accountable for timely ticket resolution, meeting MTTR targets, and ensuring adherence to response and resolution SLAs

• Ability to work in different shifts and adapt to changing schedules.

Experience: 1-2 Years

About Company

Established in 1980, CCS was amongst the first IT service providers in India. From providing Data Processing services in the early 1980s to enabling digital transformation leveraging AI, Cloud, and Automation today, we have continuously evolved our service offerings over the last four decades. Today, we are a full – service IT solutions provider leveraging our deep expertise in Application Management, ERP Systems, Infrastructure, and Cloud to deliver digital solutions that help our clients across 5 continents improve their operational efficiency and accelerate growth. Our core belief around customer centricity remains unchanged. We guarantee 100% attention from all key stakeholders when we partner with a client and go beyond our contractual obligations to deliver long-term success.