The Desktop Support Administrator role is to provide a point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, Network printers, VoIP Phones, Video Conference systems and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
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Designation
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Desktop Support Engineer
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Job Description
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Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications.
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
Customize desktop hardware to meet user specifications and site standards.
Returns defective equipment/parts to maintenance inventory, documents customer.
Repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator.
Works with vendor support contacts to resolve technical issues within the desktop Environment
The person should be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.
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Desired Profile
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Bachelor’s Degree in Computer Science, Computer Engineering, or related field
1 to 2 years of relevant work experience
Microsoft Certification
Cisco Certification
Red Hat Certification
Good verbal and written communication skills
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Experience
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1 to 2 Years
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Education
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Any Graduate, Post Graduate
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Work Location
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Kochi
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Salary
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As per Industry standards
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The Last Date of Application is over. You can not apply for this vacancy
