Designation: IT Remote Support

Location     : Kochi (Infopark Phase 2, Kakkanad)

 

Requirements:

We are looking for an IT Remote Support Executive to act as the first point of contact for users' technical issues.

- Bachelor's degree or diploma in IT, Computer Science, Computer Applications, or a related field.

- Basic knowledge of Windows, computer hardware, software, networking, and troubleshooting.

- Provide IT support to users over phone, email, chat, and ticketing tools, and escalate to senior engineers when needed.

- Create, track, and close support tickets, and keep clear records of issues and resolutions.

- Good communication and interpersonal skills, with a willingness to learn remote support tools and ITSM processes.

- Willing to work rotational shifts if required.

 

Experience : Fresher (prior IT support/helpdesk experience is not mandatory)

 

 

About Company

Global Surf IT is a Dubai-based IT company that delivers technology solutions and digital services to a growing client base across the UAE, supported by its support and development team in Kochi. It runs two business units: a full-service digital marketing agency (performance marketing, SEO, social media, web design, and branding), and an IT consulting and managed services arm covering IT infrastructure, AV & ELV systems, cloud, cybersecurity, and managed services.