Company  :    Network Redux India Pvt Ltd 

Designation: Junior Cloud Engineer 

Location     :  Kochi 

Requirements: 
 

• Familiarity with the fundamentals of Linux and Windows OS, basic knowledge in installing, configuring, and maintaining Windows and Linux servers. 

• Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident lifecycle. 

• Focus on support tickets, incident management and application monitoring. 

• Document key learnings as part of the support you provide. 

• Build and maintain excellent communication with customers and achieve the highest level of customer satisfaction. 

• Continuously improve skills through work experience and training(s). 

• Willingness to work in a 24/7 supported shift environment.   

Experience: 0-2 Years 

About Company 

Redux delivers managed cloud and recruiting services from our locations in the U.S., Latin America, and India. With two decades of experience, we provide our clients frictionless access to a global talent pool, from DevOps Engineers to Certified Public Accountants. Our customer-first, founder-led operations ensure each client receives unmatched white-glove treatment. We adapt our processes and services to meet individual client needs, from shared Slack/Teams workspaces to working in our client's project management systems, we’ve raised the bar in managed service delivery.