Qualification: BE/B.Tech, MCA, M.Sc. in Electronic or Computer Science.
RHCE is a plus.
Good Linux knowledge is a must.

Experience: 1-3 years of experience

Roles & Responsibilities
•    The responsibilities include but not limited to the following:
•    Provide live chat support.
•    Monitor severs and networks and escalates to the corresponding department.
•    Provide basic customer support through ticketing system.
•    Carry out tasks under the supervision of mentor.
•    Identification of various server issues and act according to the guidelines.
•    Documentation of issues.

Preferred Skills
•    Excellent written and verbal communication skills
•    General knowledge of Networking, Hardware, software
•    Proficiency in  Linux
•    Should be available for shifts to provide 24X 7 customer support.
•    Good Knowledge on  Web server, Mail server, DNS, FTP, SSH ( Thorough knowledge on Apache and DNS will fetch you the job)
•    Good understanding about usage and purpose of Firewalls.
•    Good Team player - Able to work independently and well on a team.
•    Caring and no bossy attitude.
•    Willingness to share your knowledge with your colleagues.
•    Passion to excel in whatever you do.
•    Creative thinking and ability to 'think outside the box' are ESSENTIAL.
•    The ability to respond effectively under pressure

Work Location: Infopark Kochi
   
Salary: Not a constrain for the right candidate