Company  :   Prudent Technologies Pvt. Ltd

Designation: Technical Support Engineer

Location     :  Delhi, Maharashtra, Karnataka, Tamil Nadu

Requirements: 

• Proficient in Linux-based systems and software

• Educational Level:Any degree/3 Yr diploma

• Course completion in any Microsoft course like MCSE/MCSA

• Completion of any Linux course like RHCE/RHSA 

• Communication skills in English or Hindi

• Analytical and Problem-solving skills

• Hardware, software and network installation as per the requirements

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Refer to internal database or external resources to provide accurate tech solutions

• Document technical knowledge in the form of notes and manuals

Experience: 0-1 Years

About Company

Prudent Technologies is a growth leader in the Communication Platform as a Service (CPaaS) for Enterprises and Telco’s. CPaaS represents a significant disruption to the communications industry as we know it today, impacting all Communication Service Providers. A massive 40% annual growth opportunity now exists growing from $11B in 2021 to a forecasted amount of more than $34B in 2026. Gartner expects that 90% of all companies around the globe will be making use of CPaaS in one way or another by 2026. Prudent offers Telco leaders a cloud based, multilayered middleware on which they can develop, run and distribute communication software. The platform offers APIs and integrated development environment that enables Service providers to deliver Enterprise solutions across Voice, Messaging, Advanced messaging, Security and Intelligent services making them ready  for the future. Prudent Technologies is based out of India and operates across South East Asia, Middle East & Africa.