Company Name: Cinesoft

Designation       : Technical Support Executive

Job Location      : Kochi

Responsibilities:

• Candidates with RHCE Certification are preferred

• CCNA knowledge is preferred

• Respond to customer tickets and product incidents by phone, calls, email, chats, and online and process through to resolution, recording the status, further communications, followups, and outcomes.

• Solve customer issues through a broad range of processes, methods, and collaboration with other members of the team ensuring customers' satisfaction.

• Proactively provide updates to the customer on the status.

• Management of Front-line Technical Support

• Answering queries about products and services.

• Conducting quality assurance surveys with customers and providing feedback to the staff.

• Possessing excellent product knowledge to enhance customer support.

• Work closely with the Product teams/engineers to resolve software issues and defects.

• Contribute to the development of the team knowledge base and online resources.

• Excellent written and oral communication skills in English.

• Ability to multitask, prioritize, and manage time effectively.

• Able to communicate technical information and data verbally and in writing for a variety of audiences

• Good interpersonal skills; ability to work both independently and in a team environment.

Experience:  0-1 Year

About Company

Cinesoft are involved in delivering entertainment products and solutions with a global scope. As one of the foremost companies in the OTT sector in India, we have developed an unique entertainment platform connecting television, movies, music, books, games etc to consumers in India and across the world. Cinesoft offers next generation Video Platform, Customized Cloud Solution, comprehensive User Insights and Smart Video Monetization.