Company Name:  Red Hat India Support Services team 

Designation        :Trainee Associate Technical Support Engineer

Job Location      : Remote (Virtual mode)

Eligibility Criteria: Any Degree or PG (2021 / 2022)

Job Description

In this graduate trainee program, you'll have the opportunity to work with leading open source developers to support new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL), Red Hat Openshift Container Platform, Red Hat Storage, Virtualization, Clustering, Cloud, and Satellite, as well as soft skill training and technical troubleshooting.

This program will be conducted virtually for the time period of 6 months. After this period, this position has the potential to convert you into a full time Associate Technical Support Engineer based on your performance.

Primary Job Responsibilities:

• Provide technical support to Red Hat enterprise customers
• Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically
• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
• Exceed customer expectations by providing outstanding customer service
• Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
• Contribute to the global Red Hat knowledge management system while working on customer issues
• Collaborate with engineering, product management, and support management teams to prioritize customer requests
• Support Red Hat's global customers on technical issues through phone, chat, or remote access tools

Required Skills:

• Red Hat Certified Engineer (RHCE) is required
• Red Hat Certified System Administrators (RHCSA) can also apply
• Red Hat Certified Specialist in OpenShift Administration is a plus
• Basic understanding of Linux, Containers, Kubernetes and open source
• Basic knowledge of TCP/IP networking and UNIX services and concepts
• Must have graduated within the last two years with a bachelor's degree in engineering, technology (computer science or IT), science, or computer applications, or a master's degree in computer applications or marketing and communications.
• Excellent verbal and written communication skills
• Good analytical and problem solving skills
• Ability to communicate and present ideas in a user-friendly way
• Focused on delivering remarkable and consistent Customer experience
• Self-motivated and comfortable working within a team
• Learn, adopt and practice Red Hat Values and Competencies
• Open source community contribution through projects will be preferred

About Company

Red Hat is  the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We help you standardize across environments, develop cloud-native applications, and integrate, automate, secure, and manage complex environments with award-winning support, training, and consulting services.  

Last date of application is 4th September 2022. Selected candidates are eligible for a stipend of INR 25000 per month. After 6 months, based on the performance, candidates will be appointed as Associate Technical Support Engineer (ATSE) with a higher salary package.

Eligible Candidates can apply here